How to carry out online transactions in mutual funds

You can get your e-Banking credentials online using the number and PIN of a Eurobank debit or credit card, and the mobile number you have registered with Eurobank.

Secure environment

To carry out transactions in mutual funds online and manage your investments without a hassle:

1. Enter your Username and Password to log into your e-Banking.

2. Go to:

Investment transactions > Mutual funds

Then, depending on the transaction you wish to carry out, you can choose:

• PARTICIPATE – if you wish to buy mutual fund units.
• TRANSFER – if you wish to transfer units between mutual funds.
• REDEEM – if you wish to redeem units already in your portfolio.
• MULTIPLE TRANSACTIONS – to carry out multiple transactions in mutual funds already in your portfolio in 1 click.

3. Choose the portfolio in which you want to carry out the transaction.

Complete the transaction in the secure e-Banking environment.

Working days until 15:00

You can carry out your transactions on working days until 15:00 to:

Participate in mutual funds.

Transfer units between mutual funds.

Redeem units fully or partially from your portfolio.

Cancel order for pending transactions.

Necessary conditions

To carry out investment transactions through e-Banking, you need to:

1. Accept the terms of MiFID II and the Terms for offering investment services, and complete the appropriateness test.
2. Hold a portfolio at Eurobank. To start a portfolio, come to one of our branches. If you want to invest in (LF) and (LF) FoF mutual funds authorised in Luxembourg, you must carry out your first transaction at a branch.

Choose mutual fund

You have multiple options to start the investment portfolio you want:

• GF mutual funds – authorised in Greece
• (LF) and (LF) FoF mutual funds – authorised in Luxembourg

For each mutual fund, you have access to the Key Information Document (PRIIP KID), the Prospectus, its Terms of reference, the Annual Report etc.

Through these documents you get information about the:

• Objective and the investment policy
• Risk indicator
• Share price (NAV)
• Redemption fees that apply
• Past performance etc.

This way, you can choose the mutual find you want.

If you want to invest in (LF) and (LF) FoF mutual funds authorised in Luxembourg, you must carry out your first transaction at one of our branches.

Investment amount

Enter the amount you wish to invest in the mutual find you have chosen:

• Up to €100,000 per investment

Then, submit your investment application.

Autofilled details

Certain personal details are filled in automatically:

• Proof of identity for you
• Proof of identity for the other joint portfolio holders

If the details are not valid, you should update your details. 

Complete your participation

To securely complete your application to participate in the mutual fund you have chosen:

1. If you wish, you may save the e-Invoice of your transaction and the results of the appropriateness test.
   Confirm the investment transaction details. Accept the terms.
2. Go through the strong authentication process – fill the 6-digit OTP you receive on your mobile (Viber or SMS) in the field that appears on your screen. 

Choose a portfolio

Choose the portfolio that includes the mutual fund units you want to transfer.

Transfer units

Choose the mutual fund you want and then choose “Transfer”.

Fill in the number or the percentage of units, or the exact amount you want to transfer.

Then, choose the mutual fund you want to transfer them to. If you want to make a transfer to multiple mutual funds:

1. Choose “New part of participation” to add new mutual funds.
2. Fill in the percentage of the units you want to transfer to each mutual fund. The sum of the percentages of the new mutual funds you choose must equal 100%.

Complete the transfer

To securely complete your application to transfer units between mutual funds:

1. Confirm the investment transaction details. Accept the terms and the information documents.
   If you wish, you may save the e-Invoice of your transaction and the results of the appropriateness test.
2. Go through the strong authentication process – fill the 6-digit OTP you receive on your mobile (Viber or SMS) in the field that appears on your screen.

Choose mutual fund

You can see the mutual funds you have invested in, at the portfolio you have chosen.

To submit your application to redeem units, choose:

1. The mutual fund you wish to redeem.
2. “Sell” in one or more of your active participations.

Redeem units fully or partially

You can fully or partially redeem units of the mutual fund you want.

If you choose partial redemption, you need to complete the amount or the units you want to redeem.

Redemption terms

Read carefully the redemption terms of the mutual fund you have chosen.

Complete the redemption

To complete your application to redeem mutual funds:

1. Confirm the investment transaction details. Accept the terms.
   If you wish, you may save the e-Invoice of your transaction.
2. Go through the strong authentication process – fill the 6-digit OTP you receive on your mobile (Viber or SMS) in the field that appears on your screen. 

Choose mutual funds

You can carry out a multiple transaction only in mutual funds already in your portfolio.

On the screen below the diagrams you can see all the mutual funds in your portfolio. Choose the mutual fund (or mutual funds) in which you want to carry out your transaction. You can now see all the available participations you have previously carried out in this specific mutual fund that still have a balance.

Then choose:

• “Buy (+)” on any of your past participations in the mutual fund in which you want to increase your participation.
• “Sell (-)” on the specific participation(s) you have previously carried out and now want to fully or partially redeem.

Set the transaction amount

Depending on the transaction you have chosen, fill in:

• The amount you want to invest in the mutual find you have chosen.
• The amount or the percentage of units you want to redeem from the mutual fund.

Complete the transaction

To complete your transaction in a secure way:

1. Confirm the investment transaction details. Accept the terms.
   If you wish, you may save the e-Invoice of your transaction and the results of the appropriateness test (in case of participation).
2. Go through the strong authentication process – fill the 6-digit OTP you receive on your mobile (Viber or SMS) in the field that appears on your screen.

With our new service Personal Investment Portfolios you invest in ready-made investment portfolios that invest in mutual funds. You can choose the investment strategy (portfolio type) that suits your financial situation and your investment profile.

At the same time, you enjoy the benefits of the professional management by the Eurobank Asset Management MFMC experts. The company is a leader in mutual funds management in the Greek market (ranking based on the assets of the UCITS, according to figures from the Hellenic Fund and Asset Management Association as of 31.10.2023).